At Momentum, your Satisfaction come First. When we say we’re committed to customer satisfaction, we mean it. In fact, we use the Net Promoter Score system—a straightforward loyalty metric that is used to score customer satisfaction—to capture feedback directly from customers after every service call. This system enables us to better learn how you feel about your experiences with us. From there, we make improvements based on your feedback—ensuring a constantly improving experience for every one of our customers.